Are You Ready for Some Football? Increase Your Leasing Game Like a Pro

Learn how to win at the leasing game! Replicate some winning football strategies to turn your team into leasing champions.
August 3, 2020

It’s almost game time!

How American football players and coaches prepare for the big game greatly impacts whether they win or lose. As Bear Bryant once said, “It’s not the will to win that matters—everyone has that. It’s the will to prepare to win that matters.” Team managers and coaches are tasked with making sure their players are at the top of their game by conditioning and training to perform their best.

To win, they need to focus on these three strategies:


Players have to physically train and practice for hours a day to prepare for game day. The more “fit” the players are, the more successful they will be at game time. Being fit also includes having a positive mental attitude.


Football teams track the stats of their players, their team and compare them to the overall conference that they are part of. Look at the actual game, it’s all about getting the first down to get closer to the end zone to score a touchdown.


Players watch past games and get feedback from their coaches on how they can improve for the next game. They won’t improve if they don’t make changes to their performance.

Leasing Teams Can Take the Same Approach

Just like football players, leasing teams have to prepare if they want to win the leasing game. If your leasing team isn’t prepared and trained, then they aren’t going to win at leasing. Every member needs to be properly trained to answer the phone, schedule tours and engage with renters.

Just like football, the same three strategies should be applied to your leasing team:


Just like football players, leasing teams have to be “leasing fit” and ready for action when the phone rings or when a prospect comes in for a tour. Are your leasing teams handling calls with a winning attitude? Are they selling your property and all its amazing amenities? Give your team examples of winning calls so they can practice their delivery and make sure they hit all the important points when they are engaging with prospects.


Just like with football, leasing team members need to measure their performance constantly and benchmark how they compare to their peers, other properties and the industry as a whole. How do your teams currently measure their performance? Implementing a call performance evaluation tool is a great way to track and measure performance. Consider leveraging a service to evaluate how your leasing team performs on calls with actual prospects. LeaseHawk’s Agent Performance solution uses machine learning and natural language processing, to score every eligible first-time prospect call. Scores are based on a survey of 19 questions.

Key survey questions include:

  • Did the leasing agent introduce themselves and the community?
  • Did the leasing agent list the community and/or property amenities, features and benefits?
  • Did the leasing agent set an appointment?

Teams are benchmarked against their peers, other apartment communities within their management company and the industry as a whole. Just like rankings in professional football, leasing agents are ranked based on their overall performance score as well as their appointment conversion percentage.


Leasing teams need to be evaluated on how well they do on phone calls with prospects. The prospect call is often the first impression for a prospective renter. Having employee training programs in place to identify top performers as well as team members that need improvement is vital to leasing team effectiveness. Just like football players reviewing their past games to see where they need to improve, leasing agents can listen to their calls and tweak their delivery. Managers are also able to review calls and identify their superstars, so they can play those calls for training purposes and recognize their top performers.

Being prepared to win at leasing, means being prepared to lease. Having insight into leasing team call performance gives managers the data to quickly identify weak areas that need attention. So, their leasing agents can quickly make adjustments to their pitch which helps prepare them to win on their next prospect call.

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts


How to Get More Tours with Less Work

Let’s face it, leasing teams have their plates full. They are tasked with helping residents, conducting tours, responding to inquiries, and much more. So, we are left with the age-old question—how to get more with less. Fortunately, when it comes to apartment tours, there is a solution.

August 16, 2018

Apartment Marketing Ideas for Winter

Get tips for keeping your leasing spirits high when the season gets slow. Learn how to attract prospects and fill vacancies with these marketing ideas for winter.

August 16, 2018

Move Over Call Centers, Virtual Leasing is Here

From cost to limited flexibility, call center challenges have been hard to overcome in the past. Now, with new virtual leasing tools, you can capture calls, texts, and chats from prospects 24-hours a day. Learn how you can overcome call center challenges by utilizing virtual leasing.

August 16, 2018

8 Tips to Improve Leasing Agent Skills

Is your leasing team bringing their "A game" on every prospect call? Learn how PLK Communities' call performance is soaring above the industry, plus 8 tips on how to refine and improve your own leasing team’s skills.

January 13, 2021

5 Must-Have Apartment Technology Solutions for 2021

Technology adoption is skyrocketing. However, your properties may still have large hurdles to jump, as digitized and touchless processes continue their importance. These five must-have tech solutions are a sure way to positively impact the customer experience of your properties in 2021.

January 7, 2021

2020 Wasn’t All Bad: 5 Amazing Multifamily Stories from This Year

We can all agree that the year 2020 has not been the greatest year ever. But it’s not all bad! There was a soaring momentum of technology and despite market stress, our industry remained resilient. Read these 5 amazing multifamily stories to help get your wheels turning and your spirits lifting.

December 14, 2020

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.