ACE is always on.

Leasing teams face so many on-site pressures. It’s often difficult for them to nurture prospects consistently. Now more than ever is the time to ensure every prospect makes a positive connection with your community. ACE is always on and here to help.

49
%

Nearly 49% of phone calls are missed by leasing offices.

87
%

87% of callers will not leave a voicemail if their call is missed by your leasing team.

73
%

73% of Millennial renters expect a reply within 24 hours or less.

30
%

On average, only 30% of calls to leasing offices are prospects.

The voice of a human.
A brain powered by AI.

What do you get when you combine years of leasing experience with the voice of a human and a brain powered by Artificial Intelligence (AI)? You get ACE, the virtual leasing assistant.

Answers prospect phone calls, chats, and text messages.

Schedules tours and collects guest card information.

An effective alternative to costly call centers.

Listens to each prospect’s needs and provides the desired information quickly.

Consistently answers prospect communications, so you never miss a lead.

Choose its voice, style, and personality to align with your business.

Limitless knowledge.
ACE is your property expert.

ACE is trained with years of multifamily data, property phone calls, and real leasing agent conversations, and sits on an Artificial Intelligence (AI) platform powered by Google. ACE knows how to conversationally guide a prospect through learning about your properties. Whether they are looking for pricing and availability, or if their lizard named Louie is an acceptable pet—ACE knows the answer.

Knows over 160+ leasing and resident related questions to help prospects get the answers they need.
Connects with your Property Management System (PMS) to provide up-to-date pricing and availability data.
ACE is continuously learning and perfecting the way it communicates with your prospects using AI.

Ready to answer.
Anywhere and anytime.

ACE is so much more than a chatbot. It not only interacts with your prospects as a chatbot, it also answers prospect phone calls and text messages. With ACE, your prospects can get the answers they need on the communication channel they prefer.

24/7 availability to answer prospect phone calls, text messages, and chats—including on property listings and websites.
Receive instant notifications when ACE collects a guest card or books an appointment, so you can follow-up quickly.
Integrates with most CRM software, so your leasing agents never miss a beat following up on appointments that ACE has booked for them.
ACE Chatbot
Ad Source Effectiveness

Completely customizable.

You decide the personality, style, and voice for ACE—everything is customizable. With over six different voices to choose from, unlimited colors, and rich text, you can truly make ACE a one-of-a-kind virtual leasing assistant for your properties. Or, use the beautiful default styling and helpful pre-populated responses for a quick and effortless setup.

Add your brand’s own voice and personality to every ACE response. Customizable through its intuitive dashboard.
Use the rich-text editor or add your own custom HTML to create visually engaging chat responses.
Choose a human-like voice for ACE with fifteen options, including US, UK, and Australian accents with adjustable speeds.

Experience ACE.
Try our interactive demo.

ACE exists for one purpose: to fill vacancies and to help make your properties profitable. It answers that call by answering all calls with AI voice-automation, text and chat technology capable of delivering qualified leads to your leasing teams, reliably, continuously and indefinitely. Say goodbye to missed leasing opportunities and hello to ACE.

Call or text (844) 389-4060 to interact with ACE.

Or, ask ACE a leasing question to start the chat demo!


What our clients are saying about ACE.

Read reviews from multifamily property owners, managers and professionals who trust ACE every day to answer their prospect’s calls, texts, and chats.

UDR Chose ACE

   

UDR chose ACE because it proved best at being able to answer the greatest number of questions quickly. If it cannot answer efficiently, prospects could leave your website, frustrated, and not come back. ACE functions so that it prompts its users to ask more questions, which improves interaction and the prospect’s experience.

-
Scott W.
,
Chief Digital Officer

Changing the Leasing Culture

   

ACE is fundamentally changing the leasing culture at Adara by connecting with prospects any time of the day, after hours and on the go. Thanks to our own virtual assistant, meaningful and timely responses have enhanced experiences and elevated expectations.

-
Brent B.
,
Executive Vice President

Great, Fast, and Very Easy

    

"LeaseHawk’s ACE has made my job 100x easier. If I don't answer the phone, it gives me everything I need to do to make renting easier and faster."

-
Nick R.
,
Leasing Professional

Avid User of ACE

   

"Appointment setting through ACE is great for after hours, to help with the overflow of calls, or if there isn't many employees. Having all these features available in one location, through one admin portal that is integrated well with Yardi is a huge plus for us."

-
Validated G2 Reviewer
,
User in Multifamily Real Estate

ACE Makes Customer Service Expectations Easy

   

"We have solved some customer service problems with AI in the ACE and Chatbot product, and transparency in how we can do better to serve the customer’s needs."

-
Kelly J.
,
Leasing Professional

ACE is an Essential Teammate

   

ACE is an essential teammate of City Club Apartments. She covers us when we are busy in the office, and also after hours. She ensures we don’t miss out on hot prospects. I personally appreciate seeing all of the updates the system has received over the years and how ACE continues to perform better and better as a result.

-
Cherise S.
,
Assistant Vice President, Organization Development

LeaseHawk Has Been Pretty Powerful

   

The Morgan Group’s experience with LeaseHawk has been pretty powerful . We love the idea of being able to capture leads 24/7 and providing customer service to our prospects when our offices are closed. In just 30 days, our portfolio of 28 communities, the LeaseHawk chatbot handled 3014 conversations, had 580 guest cards created and resulted in 482 appointments created.

-
Karen M.
,
Marketing Director

Early Adopters of ACE

   

As early adopters of ACE, we’ve [Shelton Residential] witnessed how its technology continuously gets smarter after each update and iteration. The willingness to adapt is crucial in our current leasing environment. We’re excited to have ACE on our team, as well as the knowledgeable and dedicated staff at LeaseHawk.

-
Jordan R.
,
Marketing Director

Extension of Our Leasing Team

   

In order to successfully operate in this new leasing landscape, you need to leverage technology to connect with prospects on their terms. As an extension of our [MC Companies] leasing team, ACE converts over 51% of prospect calls to appointments.  In just the last 30 days, ACE created 988 guest cards and set 480 appointments.

-
Ken M.
,
CEO

Works 24/7

   

We [City Club Apartments] are passionate about providing a superior customer experience at all of our properties. ACE has proven its effectiveness as a back-up leasing team member that works 24/7 to give prospective renters the answers they need instantly. ACE has already set 699 appointments in Q2 2020. Those calls were captured and qualified as prospects by ACE.

-
Jonathan H.
,
CEO

Great, Fast, and Very Easy

   

LeaseHawk's ACE has made my job 100x easier. If I don't answer the phone, it gives me everything I need to do to make renting easier and faster. Sign up immediately, I love the program and would recommend to anyone and everyone.

-
Nick R.
,
Leasing Professional

New ACE Chatbot

   

They [LeaseHawk] also came out with the new ACE AI chatbot. Due to COVID-19, we have not been able to have prospects come into our office for any tours. So now they can chat with ACE AI virtually and set up a time to do a virtual tour with one of our office staff via FaceTime.

-
Julie B.
,
Assistant Property Manager

Makes Customer Service Expectations Easy

   

LeaseHawk makes managing customer service expectations easy. They [LeaseHawk] truly value customer feedback. I have rolled out several pieces of the software and never felt like I was over sold and did not get exactly what was in the sales demo.

-
Kelly J.
,
Marketing Director

Avid User of ACE

   

Appointment setting through ACE AI is great for after hours or to help overflow of calls or if there isn't many employees. Having all these features available in one location, through one admin portal and that is integrated well with Yardi is a huge plus for us.

-
Anonymous
,
Administrator in Real Estate
See All Reviews

Ready to Learn More?

Our team of multifamily experts would love to customize a solution based on your current business needs.