Adara Communities Sets 500+ Tours Monthly with ACE

Staffing shortages haven’t slowed productivity for Adara Communities with ACE™ Virtual Leasing Assistant at their side.
July 13, 2021
News

Staffing Challenges Call for Creative Solutions

No Short of Shortages

From toilet paper, to lumber, to labor—the U.S. economy has its fair share of shortage-related challenges. Staffing constraints have many multifamily owners and management companies feeling the pressure as it becomes increasingly difficult to hire new on-site leasing professionals.

Adara Communities, headquartered in Houston, Texas, is a fully integrated real estate firm providing services in multifamily property management. They attribute part of this gap to growth. Brent Bunger, Executive Vice President at Adara, says, “There is shortage of leasing professionals compared to the demand needed from the never-ending supply of newly developed properties.”

Image by Adara Communities, Domain at Kirby

Using Tech to Fill the Gap

When leasing offices are understaffed, future residents can easily slip through the cracks. On average, 73% of Millennials will move on to the next property if they don’t hear back from your leasing team within 24 hours (Zillow, 2017). Plus, based off millions of multifamily phone calls tracked and recorded by LeaseHawk, 87% of callers will not leave a voicemail if given the option, and 52% of callers will never call back if they missed you the first time.

During these uncertain times, Adara knew they needed a creative and leading-edge solution to ensure they never missed a leasing opportunity. As long-term partners with LeaseHawk, it was a natural progression to choose ACE™ Virtual Leasing Assistant to assist their properties.

Adara Hires AI-Powered Leasing Assistant

Productivity on the Rise with ACE

ACE is the multifamily industry’s only AI-powered virtual leasing assistant that conversationally answers prospect phone calls, text messages, and chats. It can answer over 100 leasing questions, provide pricing and availability, and schedule on-site and virtual tours.

Adara has experienced their on-site productivity rise with ACE’s assistance of scheduling appointments on behalf of team members, especially when they are assisting a resident or on property. ACE ensures the on-site team never misses a leasing opportunity and has proven itself as an essential tool in their leasing process.

Since implementing ACE in 2020, Adara now averages over 500 ACE-set appointment tours per month for a portfolio of 52 properties with 13,756 units.

Bunger adds, “ACE is fundamentally changing the leasing culture at Adara by connecting with prospects any time of the day, after hours and on the go. Thanks to our own virtual assistant, meaningful and timely responses have enhanced experiences and elevated expectations.”

“ACE is fundamentally changing the leasing culture at Adara by connecting with prospects any time of the day, after hours and on the go. Thanks to our own virtual assistant, meaningful and timely responses have enhanced experiences and elevated expectations.” — Brent Bunger, Executive Vice President for Adara Communities

What Can ACE Do for Your Properties?

Don’t let prospects slip through the cracks, give your on-site team a helping hand with ACE.

To learn more about what ACE can do for your properties, visit leasehawk.com/ace.

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts

News

ZRS Teams Rest Easy While ACE Handles Their Weekend Work

ZRS Management is improving their lease conversions, saving their onsite staff precious work hours, and effectively communicating with prospective residents 24/7 – yes, including weekends. Learn how ACE™ Virtual Leasing Assistant is helping to make it all possible.

January 29, 2018
News

Infographic - Insights Inspired by 10 Years of Multifamily Data

LeaseHawk officially ‘hatched’ 10 years ago! Over the last decade, we tracked and recorded over 111M calls, witnessed nearly half of calls missed by leasing offices, and identified 26M prospects for management companies. Find out what our ten-year’s worth of data says about the multifamily industry.

January 29, 2018
News

Infographic - How Properties Fill Staffing Gaps with LeaseHawk

2021 brought continued challenges to the multifamily industry. Despite missed calls on the rise, staffing gaps, and budget constraints, properties with LeaseHawk persevered—and we have the numbers to prove it. Learn how we captured every qualified prospect for our clients and grew their bottom line.

January 29, 2018
People

What’s a Good Closing Ratio for Leasing Agents?

Leasing is an art and a science. Ready to make it your goal to consistently outperform the industry average? Find out how the average leasing agent performed in 2021 and follow these tips on how to improve your own performance!

April 13, 2022
Tech

The Best Multifamily Digital Leasing Agent, from the Experts at LeaseHawk

What does it take to be multifamily’s best digital leasing agent? With more AI leasing tools available than ever before, it can be hard to know which is best for your properties. Read on to see why LeaseHawk’s digital leasing assistant, ACE, tops the competition.

March 31, 2022
News

ZRS Teams Rest Easy While ACE Handles Their Weekend Work

ZRS Management is improving their lease conversions, saving their onsite staff precious work hours, and effectively communicating with prospective residents 24/7 – yes, including weekends. Learn how ACE™ Virtual Leasing Assistant is helping to make it all possible.

March 10, 2022

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.