Adara Communities Sets 500+ Tours Monthly with ACE

Staffing shortages haven’t slowed productivity for Adara Communities with ACE™ Virtual Leasing Assistant at their side.
July 13, 2021

Staffing Challenges Call for Creative Solutions

No Short of Shortages

From toilet paper, to lumber, to labor—the U.S. economy has its fair share of shortage-related challenges. Staffing constraints have many multifamily owners and management companies feeling the pressure as it becomes increasingly difficult to hire new on-site leasing professionals.

Adara Communities, headquartered in Houston, Texas, is a fully integrated real estate firm providing services in multifamily property management. They attribute part of this gap to growth. Brent Bunger, Executive Vice President at Adara, says, “There is shortage of leasing professionals compared to the demand needed from the never-ending supply of newly developed properties.”

Image by Adara Communities, Domain at Kirby

Using Tech to Fill the Gap

When leasing offices are understaffed, future residents can easily slip through the cracks. On average, 73% of Millennials will move on to the next property if they don’t hear back from your leasing team within 24 hours (Zillow, 2017). Plus, based off millions of multifamily phone calls tracked and recorded by LeaseHawk, 87% of callers will not leave a voicemail if given the option, and 52% of callers will never call back if they missed you the first time.

During these uncertain times, Adara knew they needed a creative and leading-edge solution to ensure they never missed a leasing opportunity. As long-term partners with LeaseHawk, it was a natural progression to choose ACE™ Virtual Leasing Assistant to assist their properties.

Adara Hires AI-Powered Leasing Assistant

Productivity on the Rise with ACE

ACE is the multifamily industry’s only AI-powered virtual leasing assistant that conversationally answers prospect phone calls, text messages, and chats. It can answer over 100 leasing questions, provide pricing and availability, and schedule on-site and virtual tours.

Adara has experienced their on-site productivity rise with ACE’s assistance of scheduling appointments on behalf of team members, especially when they are assisting a resident or on property. ACE ensures the on-site team never misses a leasing opportunity and has proven itself as an essential tool in their leasing process.

Since implementing ACE in 2020, Adara now averages over 500 ACE-set appointment tours per month for a portfolio of 52 properties with 13,756 units.

Bunger adds, “ACE is fundamentally changing the leasing culture at Adara by connecting with prospects any time of the day, after hours and on the go. Thanks to our own virtual assistant, meaningful and timely responses have enhanced experiences and elevated expectations.”

“ACE is fundamentally changing the leasing culture at Adara by connecting with prospects any time of the day, after hours and on the go. Thanks to our own virtual assistant, meaningful and timely responses have enhanced experiences and elevated expectations.” — Brent Bunger, Executive Vice President for Adara Communities

What Can ACE Do for Your Properties?

Don’t let prospects slip through the cracks, give your on-site team a helping hand with ACE.

To learn more about what ACE can do for your properties, visit

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts


How Shelton Residential Uses ACE™ to Take Prospects from “Not Now” to “WOW”

Wondering how to take your prospect experience to the next level? Shelton Residential is giving you an inside look at their leasing playbook. Learn how they use LeaseHawk’s AI-powered leasing agent to provide the best prospect experiences, increase tour bookings, and close more leases.

January 29, 2018

PropTech Security: LeaseHawk Earns SOC 2 Certification

At LeaseHawk, we strive to give our clients the most enjoyable and secure experience possible. Our SOC 2 Type 1 Compliance Certification is an achievement that confirms our commitment to ensuring the security of your data and privacy.

January 29, 2018

LeaseHawk’s ACE Proves to be the Prospect-Generator PMA Needed

Internet Listing Services drive hundreds of leads to community websites. But, once prospects are there, it can be difficult to find the information they need. Discover how Property Management Associates (PMA) turned to a robust technology solution, LeaseHawk’s ACE, as a cost-effective solution.

January 29, 2018

AI Leasing Agents: The Truth According to Apartment Owners and Managers

Now that AI leasing agents have conquered their early adopter stage, what do multifamily professionals have to say about their experience thus far? Are they truly coming through on their promise to change the way we lease? We asked five multifamily professionals to tell all.

October 18, 2021

Missed Calls Are on the Rise

Every missed call is a missed opportunity. In the last 60 days, the industry has seen a 10 percent increase in missed calls—a pervasive problem creating frustrated prospects and lost leases. Find out what savvy management companies are doing to reverse the trend.

September 20, 2021

NAA Apartmentalize: 5 Mind-Blowing Stats and Takeaways

This year, thousands of multifamily professionals enthusiastically welcomed the return of Apartmentalize powered by NAA. There was a lot of knowledge to absorb in just three days. Read on for our key takeaways and stats taken from the event that we think every multifamily professional should know.

September 20, 2021

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.