Track Calls to Leases in 3 Easy Steps

Find out which ad sources are working for you and those you shouldn’t waste your money on.
August 9, 2018
Marketing

Quick, which ad sources generate the most calls to your multifamily property? What about prospects? Leases? If you don’t know, you could be wasting money on advertising that isn’t paying off. Or you could be leaving money on the table by not allocating more dollars to ad sources that are giving you great returns on investment. 

Follow these three steps to learn exactly where you should be spending your advertising budget next month.

Step 1: Implement Call Tracking with DNI

Good analysis begins with good data. Knowing whether a prospect learned about you from an ad or by word of mouth isn’t enough. You need to know exactly which online ad sources are generating calls. But in the age of fleeting attention spans, asking prospects how they heard about you is unreliable and inefficient—who remembers what they clicked on five minutes and 10 webpages ago?

That’s why Dynamic Number Insertion (DNI) is so important. It assigns a unique phone number to each online ad source—whether banner ad, Google, Yelp, Apartments.com or anywhere else you advertise—and then displays that phone number on your website to the visitor. That way you know exactly which ad source drove them to your website and what ultimately made them pick up the phone and call you.

 

Step 2: Separate Prospects from General Call Volume

To avoid skewed data and get a true picture of ad effectiveness, next you’ll need to filter out non-prospect calls. Divide calls into two categories: prospects and non-prospects. Non-prospects include residents, vendors, employees and any others who may call in on your advertising numbers. Then, filter out the calls from non-prospects to get a true idea of which ad sources are generating leads rather than just calls.

 

Step 3: Match Caller Data to PMS Leasing Data

Knowing which ad sources are generating the most calls and prospects is great, but what you really want to know is which ones are converting to leases. But not all leads sign leases the same day, week or month. So how will you know if a lead ultimately became a lease?

With LeaseTrace, data from your Property Management System (PMS) and LeaseHawk’s LeadScore tool is combined to trace a signed lease back to the first call coming in through a LeaseHawk tracking number. Here’s how it works:

  • ‍When a lease is signed, LeaseTrace matches lease information to prospect calls by scanning all prospect calls from the last 90 days.
  • ‍LeaseTrace then identifies the most recent prospect call received and the information from the lease is matched to the prospect’s most recent call.
  • ‍Finally, LeaseTrace identifies the original call and ad source, giving you visibility into which ad sources are generating leases.

 

Want to learn more? Visit leasehawk.com/hawkeye.

 

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