In today’s multifamily housing market, employing stellar salespeople isn’t enough to stay competitive. You also need to equip them with the right technology to stay ahead of the curve. Check out these four solutions that are changing the way leasing agents do business.
When leasing agents have the opportunity to listen to their performance on prospect calls, they’re more likely to improve their interactions and selling technique for the future. With Telephone Performance Analysis, calls with real prospects are recorded and scored based on best practices. It’s more accurate and cost effective than using secret shoppers, and you can also use the technology to identify overarching training needs, gauge talent and identify areas of improvement.
In our fast-paced society, you can’t afford to let even one communication slip through the cracks, because prospects will move on to the next property if they don’t hear back in a timely manner. With LeaseHawk’s Customer Relationship Management (CRM), your leasing agents can keep track of all prospect communications in one place, ensuring they never miss out on a lead. They can access real-time pricing information, view a contact’s entire communication history and receive notifications all in one easy-to-use interface.
The multifamily industry continues to miss nearly half of all incoming calls, meaning you could be missing out on as many as half of the prospects you spent so many precious advertising dollars to get. Automated call answering technology likeLeaseHawk’s conversational assistant, ACE (Answer Calls Every time), can take the pressure off your leasing agents by answering calls when they’re out on community tours or already on the phone.ACE is the multifamily industry’s first conversational automated assistant, designed to take calls, answer questions, collect guest card information and set appointments.
Today’s consumers are accustomed to making most of their purchasing decisions online. When it comes to choosing a place to live, they expect to be able to narrow down their choices before going to the trouble of scheduling an in-person tour. Chances are your website offers virtual tours (if not, it should), but why not further entice prospects by really helping them imagining their life in one of your apartments?
Virtual reality technology takes the virtual tour to the next level by allowing prospects to explore your apartments at their own pace, as if they’re actually inside. And augmented reality enables prospects to see how their own belongings will fit and look in a space before even thinking about hiring movers. Check out how Ikea is using the technology.
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In this guest post written by Mike Mueller, LeaseHawk CEO and Multifamily Industry Innovator, you’ll be challenged to rethink the way you lease apartments by learning how to embrace technology—particularly AI—and how it can make an impact on your bottom line.
Artificial Intelligence (AI) can help you uncover trends and opportunities in minutes, that would normally take days or weeks. Improve your leasing results by putting these five reasons to use AI into practice for your apartment communities.
Don’t be scared and get in the Halloween spirit with this short story about how chilling leasing can be, and the thrill that technology can bring to your leasing processes. Happy Halloween!
While renter expectations are getting higher, statistics show the multifamily industry is not keeping up with demand. Learn how you can beat the statistics, so you can track, measure, improve—and ultimately win—the entire leasing experience.
Highlights from the 2019 Multifamily Leadership Summit. Including insights from the Innovation Showcase on how management companies can leverage voice technology to connect with today’s tech-savvy renter, and recognition of this year’s "Best Places to Work Multifamily" awards!
At LeaseHawk, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Learn about the Hawks that make it all happen for our amazing clients.
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