Win the Leasing Game with Agent Performance

Build a winning strategy for your properties by measuring leasing agent performance.
People

Win the Leasing Game with Agent Performance

You spend a lot of money on advertising to make the phone ring.  So, what happens when your team answers those prospect calls?  Hoping they do a great job handling those crucial calls is not a strategy.  You need to track and measure performance so you can identify trends and areas that need improvement.  

Consider implementing an employee performance program to measure performance.  At LeaseHawk, we do this by evaluating the performance of your leasing team on actual prospect calls—no secret shoppers here! Our quantitative approach to scoring calls gives you an accurate and holistic view of your employees’ performance.

Key Benefits of Measuring Agent Performance

Saves time and resources  

Track how well your employees perform on every eligible prospect call—without having to monitor countless conversations.  So, you can quickly identify areas that need improvement and also recognize top performers.

  • Evaluate and score first-time prospect calls using a survey of best practices.
  • See performance trends and rankings of each employee by site and portfolio.
  • Compare your team's performance against the industry average with the Industry Report Card, published quarterly by LeaseHawk.

Empowers team members to succeed

Top performers, like professional athletes and musicians watch and listen to their performance so they can identify areas that need improvement.  Having the ability to listen to actual prospect calls gives you great insight into how well your leasing team performs on the phone.  It is also a great way to recognize top performers by sharing a recording where a leasing consultant really nailed it.

Don’t just take our word for it, check out these reviews:

“LeaseHawk can do so much for you. We lean heavily on the agent performance TPA scoring platform and it's a tool that has been successful with skills development for our teams.” — Freeman Webb

“It feels so good to celebrate the success of our PLK Communities leasing teams! Since we implemented LeaseHawk Flight School in October 2020, we increased our call performance scores by nearly 5% in just two months.” — Melinda Howard, PLK Communities, Director of Training & Development

“I love how user friendly it is to use! It's so easy to listen to my calls and see exactly how my calls are scored. I really appreciate that I can see exactly what the scorecard is and how to utilize it for better future calls. My coworker and I are able to listen to the calls together and identify where we need to improve.” — Jenna S., Manager

When you measure agent performance, it's easy to identify the areas that need improvement, so you can target your training efforts to improve your team’s performance.

To learn more about LeaseHawk and how we measure agent performance, visit leasehawk.com/platform/agent-performance.

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts

People

Apartment Call Centers – Weighing the Pros and Cons

Leasing offices are bursting with activity from property tours, the phone ringing constantly, and residents coming in with requests. It is nearly impossible to answer every call that comes in. Consider these pros and cons before hiring a call center or answering service to help your properties.

October 20, 2022
People

Win the Leasing Game with Agent Performance

What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.

October 20, 2022
People

3 Customer Service Myths Every Leasing Office Should Know

Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.

October 20, 2022
News

UDR Cuts Operational Costs with AI Technology: A Case Study

UDR has seen significant cost savings and increased prospect conversions since implementing ACE™ Virtual Leasing Assistant from LeaseHawk. According to Scott Wesson, UDR’s Chief Digital Officer, “By implementing ACE, UDR is on track to reducing its operating expense for managing calls by 65%.”

May 12, 2023
News

LeaseHawk and Leading Rental Network Partner to Enhance AI-Powered Listings for Multifamily Properties

The LeaseHawk and Apartments.com partnership includes full integration of ACE™ Virtual Leasing Assistant on listings, so renters can enjoy instant and conversational responses to leasing inquiries. This partnership promises to streamline the rental process and create a lift in prospect conversion.

May 4, 2023
Tech

2023: The Year of Artificial Intelligence in the Multifamily Industry

2023 is going to be a big year for AI in the multifamily industry. And so far, ACE™ Virtual Leasing Assistant powered by LeaseHawk has already released a host of new enhancements—with even more powerful features to come.

January 31, 2023

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.