You spend a lot of money on advertising to make the phone ring. So, what happens when your team answers those prospect calls? Hoping they do a great job handling those crucial calls is not a strategy. You need to track and measure performance so you can identify trends and areas that need improvement.
Consider implementing an employee performance program to measure performance. At LeaseHawk, we do this by evaluating the performance of your leasing team on actual prospect calls—no secret shoppers here! Our quantitative approach to scoring calls gives you an accurate and holistic view of your employees’ performance.
Track how well your employees perform on every eligible prospect call—without having to monitor countless conversations. So, you can quickly identify areas that need improvement and also recognize top performers.
Top performers, like professional athletes and musicians watch and listen to their performance so they can identify areas that need improvement. Having the ability to listen to actual prospect calls gives you great insight into how well your leasing team performs on the phone. It is also a great way to recognize top performers by sharing a recording where a leasing consultant really nailed it.
“LeaseHawk can do so much for you. We lean heavily on the agent performance TPA scoring platform and it's a tool that has been successful with skills development for our teams.” — Freeman Webb
“It feels so good to celebrate the success of our PLK Communities leasing teams! Since we implemented LeaseHawk Flight School in October 2020, we increased our call performance scores by nearly 5% in just two months.” — Melinda Howard, PLK Communities, Director of Training & Development
“I love how user friendly it is to use! It's so easy to listen to my calls and see exactly how my calls are scored. I really appreciate that I can see exactly what the scorecard is and how to utilize it for better future calls. My coworker and I are able to listen to the calls together and identify where we need to improve.” — Jenna S., Manager
When you measure agent performance, it's easy to identify the areas that need improvement, so you can target your training efforts to improve your team’s performance.
To learn more about LeaseHawk and how we measure agent performance, visit leasehawk.com/platform/agent-performance.
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