Win the Leasing Game with Agent Performance

Build a winning strategy for your properties by measuring leasing agent performance.
May 27, 2021
People

Win the Leasing Game with Agent Performance

You spend a lot of money on advertising to make the phone ring.  So, what happens when your team answers those prospect calls?  Hoping they do a great job handling those crucial calls is not a strategy.  You need to track and measure performance so you can identify trends and areas that need improvement.  

Consider implementing an employee performance program to measure performance.  At LeaseHawk, we do this by evaluating the performance of your leasing team on actual prospect calls—no secret shoppers here! Our quantitative approach to scoring calls gives you an accurate and holistic view of your employees’ performance.

Key Benefits of Measuring Agent Performance

Saves time and resources  

Track how well your employees perform on every eligible prospect call—without having to monitor countless conversations.  So, you can quickly identify areas that need improvement and also recognize top performers.

  • Evaluate and score first-time prospect calls using a survey of best practices.
  • See performance trends and rankings of each employee by site and portfolio.
  • Compare your team's performance against the industry average with the Industry Report Card, published quarterly by LeaseHawk.

Empowers team members to succeed

Top performers, like professional athletes and musicians watch and listen to their performance so they can identify areas that need improvement.  Having the ability to listen to actual prospect calls gives you great insight into how well your leasing team performs on the phone.  It is also a great way to recognize top performers by sharing a recording where a leasing consultant really nailed it.

Don’t just take our word for it, check out these reviews:

“LeaseHawk can do so much for you. We lean heavily on the agent performance TPA scoring platform and it's a tool that has been successful with skills development for our teams.” — Freeman Webb

“It feels so good to celebrate the success of our PLK Communities leasing teams! Since we implemented LeaseHawk Flight School in October 2020, we increased our call performance scores by nearly 5% in just two months.” — Melinda Howard, PLK Communities, Director of Training & Development

“I love how user friendly it is to use! It's so easy to listen to my calls and see exactly how my calls are scored. I really appreciate that I can see exactly what the scorecard is and how to utilize it for better future calls. My coworker and I are able to listen to the calls together and identify where we need to improve.” — Jenna S., Manager

When you measure agent performance, it's easy to identify the areas that need improvement, so you can target your training efforts to improve your team’s performance.

To learn more about LeaseHawk and how we measure agent performance, visit leasehawk.com/platform/agent-performance.

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts

People

Win the Leasing Game with Agent Performance

What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.

January 29, 2018
People

The Do’s and Don’ts of Measuring Leasing Team Performance

Do you know how well your leasing team performs on calls? With thousands of dollars being spent on ads, it's important to know how well your prospects are being handled. Follow these do’s and don’ts for measuring leasing team performance at your properties.

January 29, 2018
People

Choosing a Multifamily Technology Partner vs. Vendor

Before you hire your next vendor, follow these tried-and-true tips for finding a supplier that will be more than just another vendor, but an actual partner for your multifamily business.

January 29, 2018
Events

NAA Apartmentalize: 5 Mind-Blowing Stats and Takeaways

This year, thousands of multifamily professionals enthusiastically welcomed the return of Apartmentalize powered by NAA. There was a lot of knowledge to absorb in just three days. Read on for our key takeaways and stats taken from the event that we think every multifamily professional should know.

September 3, 2021
News

PropTech Security: LeaseHawk Earns SOC 2 Certification

At LeaseHawk, we strive to give our clients the most enjoyable and secure experience possible. Our SOC 2 Type 1 Compliance Certification is an achievement that confirms our commitment to ensuring the security of your data and privacy.

August 31, 2021
News

LeaseHawk’s ACE Proves to be the Prospect-Generator PMA Needed

Internet Listing Services drive hundreds of leads to community websites. But, once prospects are there, it can be difficult to find the information they need. Discover how Property Management Associates (PMA) turned to a robust technology solution, LeaseHawk’s ACE, as a cost-effective solution.

August 25, 2021

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.