Win the Leasing Game with Agent Performance

Build a winning strategy for your properties by measuring leasing agent performance.
January 22, 2018

Win the Leasing Game with Agent Performance

You spend a lot of money on advertising to make the phone ring.  So, what happens when your team answers those prospect calls?  Hoping they do a great job handling those crucial calls is not a strategy.  You need to track and measure performance so you can identify trends and areas that need improvement.  

Consider implementing an employee performance program to measure performance.  At LeaseHawk, we do this by evaluating the performance of your leasing team on actual prospect calls—no secret shoppers here! Our quantitative approach to scoring calls gives you an accurate and holistic view of your employees’ performance.

Key Benefits of Measuring Agent Performance

Saves time and resources  

Track how well your employees perform on every eligible prospect call—without having to monitor countless conversations.  So, you can quickly identify areas that need improvement and also recognize top performers.

  • Evaluate and score first-time prospect calls using a survey of best practices.
  • See performance trends and rankings of each employee by site and portfolio.
  • Compare your team's performance against the industry average with the Industry Report Card, published quarterly by LeaseHawk.

Empowers team members to succeed

Top performers, like professional athletes and musicians watch and listen to their performance so they can identify areas that need improvement.  Having the ability to listen to actual prospect calls gives you great insight into how well your leasing team performs on the phone.  It is also a great way to recognize top performers by sharing a recording where a leasing consultant really nailed it.

Don’t just take our word for it, check out these reviews:

“LeaseHawk can do so much for you. We lean heavily on the agent performance TPA scoring platform and it's a tool that has been successful with skills development for our teams.” — Freeman Webb

“It feels so good to celebrate the success of our PLK Communities leasing teams! Since we implemented LeaseHawk Flight School in October 2020, we increased our call performance scores by nearly 5% in just two months.” — Melinda Howard, PLK Communities, Director of Training & Development

“I love how user friendly it is to use! It's so easy to listen to my calls and see exactly how my calls are scored. I really appreciate that I can see exactly what the scorecard is and how to utilize it for better future calls. My coworker and I are able to listen to the calls together and identify where we need to improve.” — Jenna S., Manager

When you measure agent performance, it's easy to identify the areas that need improvement, so you can target your training efforts to improve your team’s performance.

To learn more about LeaseHawk and how we measure agent performance, visit

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