The importance of lead scoring and understanding the true value of marketing sources is more important than ever for the multifamily industry. Internet Listing Sites (ILS) tout high call volume; however, on average only 30% of all incoming calls to multifamily properties are prospects. The process of listening to every call generated by an ad source and determining if the call is a viable prospect or not can be a dauntingly manual process.
Enter LeaseHawk, offering its unique LeadScore service to the industry. Their team of analysts track, record and listen to calls to identify caller intent, such as if the caller is a prospective renter. Then, these insights are provided to multifamily property owners and management companies, so they can better manage their marketing spend toward the sources that bring them the most prospects.
LeaseHawk has revolutionized the lead scoring process with the introduction of LeadScore AI. Using artificial intelligence and machine learning to make lead scoring for the multifamily industry faster and smarter than ever.
The machine learning model behind LeadScore AI was trained by nearly 700,000 (and counting) human-scored phone calls and voicemails from properties nationwide. And over time, the machine is only going to get smarter.
Here’s what makes AI-powered lead scoring better:
In addition, the models will be able to detect details such as time duration that each person on the call is speaking, voice tone analysis and volume of each word spoken.
Artificial intelligence is a synthesis of machine learning neural networks—check out this article for a deep-dive into the technology. However, to stick with the basics, LeadScore AI simply analyzes call recordings to reveal caller intentions, such as if they are a prospective renter. The insights are then populated into actionable business intelligence reports, so property owners and management companies can know the true value of their advertising spend.
LeaseHawk clients have the unique opportunity to be among the first in the industry to leverage AI technology to create a better leasing experience. LeadScore AI is leading the multifamily industry one, giant step closer to improved advertising transparency and giving owners and managers the ability to better manage their marketing spend. Learn five more ways AI will impact the apartment industry in the years to come.
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LeaseHawk has expanded its AI platform to include Agent Performance. It measures leasing agent call performance on all first-time prospect calls. This enables management companies to quickly identify gaps in leasing agent performance and reduce their dependency on costly phone shops.
At LeaseHawk, we listen to the voice of your customer—literally! See a snapshot of how the industry performed in 2018 with overall statistics on Telephone Performance Analysis (TPA) and much more. Plus, get a look ahead on what to expect from LeaseHawk in 2019 with tips to help your properties.
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