Choosing a Multifamily Technology Partner vs. Vendor

Follow these tips for finding your next multifamily technology partner.

Choose a Multifamily Partner, Not Just a Vendor

In our current environment, multifamily owners and operators are focused on promoting communication, health, and safety. The adoption of self-guided tours, chatbots, AI-powered leasing agents, air purification and ventilation systems, remote payment systems, and more, are all in demand to support these efforts. You may be finding yourself in a similar position and relying on multifamily technology providers for these solutions.

Before your next vendor hire, be sure to do your research! Follow these tried-and-true tips for finding a supplier that will be more than just another vendor, but an actual partner for your multifamily business.

Fight Through the Noise

There are so many technology vendors in the multifamily industry. It can be hard to cut through the noise to the find the best solution for your business. In a recent article published by the National Apartment Association, Sean Miller, President of PointCentral, says, “There a lot of names that come in and out from different sides of technology – it's very sexy at times with VC money and headlines. Most operators want to make sure the technological champions in their organization do a good job of stepping back and choosing a partner and not a vendor. A vendor wants to sell you something, but a partner is going to make sure you get the ROI out of it.”

Ask Lots of Questions

You should feel confident that your vendor will provide ample support and training during the implementation phase and after. There’s nothing worse than onboarding a new technology and then feeling unsupported later.

Here are a few examples of questions to always ask:

  • How long have you offered these solutions for the multifamily industry?
  • What is the typical implementation or deployment plan?
  • What type of support will you provide?
  • Do you provide training for my team?
  • What is the pricing? What’s included?
  • Can you share reviews or client testimonials from other multifamily businesses who use your solutions?

Committed to Your Success

Your technology provider should not be just another vendor—they should be a true partner. They should be aligned with your goals and offer a customer-centric culture that is committed to your success. Always work with a supplier that provides excellence in their support and services.

At LeaseHawk, we are proud to be your partner and are passionate about your success. When you sign on with LeaseHawk, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Learn more about our Client Success Team here.

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts


Apartment Call Centers – Weighing the Pros and Cons

Leasing offices are bursting with activity from property tours, the phone ringing constantly, and residents coming in with requests. It is nearly impossible to answer every call that comes in. Consider these pros and cons before hiring a call center or answering service to help your properties.

October 20, 2022

Win the Leasing Game with Agent Performance

What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.

October 20, 2022

3 Customer Service Myths Every Leasing Office Should Know

Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.

October 20, 2022

Introducing ACE™ Insights

LeaseHawk unveils ACE™ Insights, the latest addition to its ACE AI platform, to boost human efficiency, productivity, and leasing velocity. Current clients get priority access. Contact us to join the list!

June 11, 2024

Streamline Apartment Leasing with AI in 2024

Discover the game-changing impact of Artificial Intelligence on multifamily properties in 2024. Explore how ACE™ from LeaseHawk revolutionizes staffing, renter retention, and interactions, setting new standards for efficiency and satisfaction. Unlock the future of multifamily success with AI.

January 23, 2024

Why You Should Switch to an AI Contact Center

The multifamily industry is shifting to AI contact centers for 24/7 support, scalability, consistent info, smart lead qualification, data insights, cost savings, and happier renters. Learn how the ACE™ AI Contact Center can help your properties stay competitive and offer top-notch service.

December 4, 2023

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.