In our current environment, multifamily owners and operators are focused on promoting communication, health, and safety. The adoption of self-guided tours, chatbots, AI-powered leasing agents, air purification and ventilation systems, remote payment systems, and more, are all in demand to support these efforts. You may be finding yourself in a similar position and relying on multifamily technology providers for these solutions.
Before your next vendor hire, be sure to do your research! Follow these tried-and-true tips for finding a supplier that will be more than just another vendor, but an actual partner for your multifamily business.
There are so many technology vendors in the multifamily industry. It can be hard to cut through the noise to the find the best solution for your business. In a recent article published by the National Apartment Association, Sean Miller, President of PointCentral, says, “There a lot of names that come in and out from different sides of technology – it's very sexy at times with VC money and headlines. Most operators want to make sure the technological champions in their organization do a good job of stepping back and choosing a partner and not a vendor. A vendor wants to sell you something, but a partner is going to make sure you get the ROI out of it.”
You should feel confident that your vendor will provide ample support and training during the implementation phase and after. There’s nothing worse than onboarding a new technology and then feeling unsupported later.
Here are a few examples of questions to always ask:
Your technology provider should not be just another vendor—they should be a true partner. They should be aligned with your goals and offer a customer-centric culture that is committed to your success. Always work with a supplier that provides excellence in their support and services.
At LeaseHawk, we are proud to be your partner and are passionate about your success. When you sign on with LeaseHawk, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Learn more about our Client Success Team here.
Fill out this form to learn more.
Leasing offices are bursting with activity from property tours, the phone ringing constantly, and residents coming in with requests. It is nearly impossible to answer every call that comes in. Consider these pros and cons before hiring a call center or answering service to help your properties.
What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.
Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.
2023 is going to be a big year for AI in the multifamily industry. And so far, ACE™ Virtual Leasing Assistant powered by LeaseHawk has already released a host of new enhancements—with even more powerful features to come.
LeaseHawk announces a new, higher level of artificial intelligence-driven technology to ACE, its cutting-edge virtual leasing assistant. ACE can now automatically nurture highly qualified apartment leads and residents to increase leasing velocity.
Multifamily Leadership welcomed LeaseHawk to their studio to discuss what new technologies can give leasing teams their time back and fill these often-inevitable gaps. Learn the strategies forward-looking apartment management companies are now using to drive success during this exclusive interview.
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.