Our Commitment to Client Success
We are proud of our Client Success Team. Learn more about the Hawks that make it all happen for our amazing clients.
November 22, 2019
People
We are passionate about your success, that’s why we develop software solutions to help you boost your leasing effectiveness. Every tool we develop is designed to make the leasing process easier to navigate and enables you to improve your performance along the way.
When you sign on as a LeaseHawk partner, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Our Client Success Managers are singularly focused on helping you measure and identify the key areas that impact your leasing success.
It all starts with implementation and on-boarding. Your Client Success Manager is the hub of all the resources you need to seamlessly integrate LeaseHawk into your organization. Every member of our team is armed with “superpowers” that make them the heroes at driving customer success. They are data miners, master trainers, trend analysts and technical support specialists.
They are your one point of contact that is there for you every step of the way. They create a roll-out plan that is designed for your unique company structure.
They know what impacts your leasing success. They are seasoned experts that have worked with management companies to understand their data and uncover valuable insight.
They ensure you have all the support you need to reach your goals. From custom reports that give you detailed analysis to training resources that drive adoption.
“LeaseHawk was a game changer for us! We could now track all calls, emails and texts coming in and be aware what was missed and instantly get back to them. It helps us analyze more of our reporting stats and see what areas we were lacking in and what we were best at. LeaseHawk is a great company to work with and has really helped our business get a step ahead in the apartment industry. We truly appreciate their work in creating this awesome system!” Read more reviews here.
Our Client Success Managers are the heart of our organization. They help shape the products we design from the customer feedback they receive. They understand every challenge our customers face and focus on solving those challenges by leveraging their years of expertise deciphering data to uncover valuable opportunities.
Fill out this form to learn more.
As some communities begin the first phase of reopening, people are looking for cues and guidelines to follow as they venture out in public. How can you create a personal connection from a distance? Follow these tips to help you create an engaging experience through the phases of re-opening.
Ready for a little history lesson? Sit back, relax, and let the reminiscing begin! Watch the multifamily industry’s first virtual tour that debuted nearly 15 years ago at the 2005 AIM Conference. See how virtual tours started and how our industry still uses them today.
For decades, mystery shops have been the go-to method for measuring employee performance. But, do they really give you the concrete data needed to help determine training, hiring and termination needs? Learn new methodologies to measure how effective your employees are at leasing apartments.
From cost to limited flexibility, call center challenges have been hard to overcome in the past. Now, with new virtual leasing tools, you can capture calls, texts, and chats from prospects 24-hours a day. Learn how you can overcome call center challenges by utilizing virtual leasing.
Your property website isn't the only place where prospects want to interact. Learn how to add your chatbot to 3rd-party listing sites like Apartments.com and Google My Business, so prospects can instantly chat, get answers to their common leasing questions, and schedule a tour from anywhere.
Needless to say, this year has been full of curveballs. But that doesn’t mean your marketing has to strike out. If you feel that you’ve exhausted your marketing efforts, think again. Here’s a couple of apartment marketing ideas that are sure to be a home run for lead generation.
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.
