Introducing new technologies for your apartment communities does so much more than just dress it up and increase the appeal for residents. Smart-home devices and software powered by Artificial Intelligence (AI) can improve operational efficiencies and your net operating incomes. Plus, in today’s environment with social distancing, technology is crucial for maintaining daily operations and enabling activity from beyond the leasing office.
Right now, you may be in the position of needing new tools to help your prospects stay connected with your communities. One of the most widely used solutions is the property management chatbot, also known as a virtual leasing assistant. However, choosing which virtual assistant for your multifamily business is not an easy decision. With the list of vendors growing in the virtual assistant space for multifamily, knowing which ones are actually using voice-enabled AI could be the difference between choosing the right partner or not for your properties.
How do you know which questions to ask and what kind of answers you should be looking for? Start by asking these 50+ questions before purchasing a virtual assistant for your apartment portfolio.
Ensure the vendor is using AI to power their virtual assistant. Be wary of vendors whose chatbots solely use menu- or button-based interfaces, as these are not true forms of AI and cannot easily scale like their AI-powered counterparts. Plus, a true virtual leasing assistant needs to go beyond being a simple chatbot. It should have the ability to converse with your prospects on the channels they use most—phone calls, text messages, and chat. Double-check with your vendor to ensure their virtual assistant can support all three.
Can the virtual assistant successfully answer leasing questions for your prospects? It should answer at least 100+ leasing questions.
Use the list of leasing questions below for common examples.
Being able to customize your virtual assistant’s experience to align with your company’s voice and brand is important. Ask these questions to ensure you have full control over the experience that will be offered from the virtual assistant to your rental prospects.
Your virtual assistant should come with ample tracking and reporting, so your team can close on all the prospects nurtured by the bot. Ask these questions to find out if the virtual assistant is equipped with robust reporting.
You should feel confident that your vendor will provide ample support and training. This includes during the implementation phase and after. There’s nothing worse than onboarding a new technology without the proper support and training, and then feeling unsupported later.
We hope these questions help you in your journey to evaluating the right virtual leasing assistant vendor for your properties! As a vendor ourselves, we know first-hand all of the key components required to build and deploy a successful virtual leasing assistant solution for multifamily properties. We’re here for you any time, send us a note and let us know how we can help your properties get started.
Fill out this form to learn more.
In a competitive multifamily housing market, every advantage counts when it comes to driving traffic to your apartment community. These six suggestions can entice prospective tenants into calling your community and scheduling a tour.
How you interact with prospects can be the determining factor on whether you close a lease or not. Particularly in the multifamily industry, future residents desire a sense of community and involvement from their leasing professionals. Improve your selling strategy with these key industry tips.
Spring is a time for new beginnings and also one of the busiest leasing times! That makes it the perfect time to show off your beautiful community. Take advantage of these Spring apartment marketing tips to help you drive traffic to your community.
Learn how top apartment companies ZRS, UDR, REMM Group, and Nicol Investment Company address staffing and operational challenges with AI innovation, ACE™ Virtual Leasing Assistant powered by LeaseHawk.
Leasing is an art and a science. Ready to make it your goal to consistently outperform the industry average? Find out how the average leasing agent performed in 2021 and follow these tips on how to improve your own performance!
What does it take to be multifamily’s best digital leasing agent? With more AI leasing tools available than ever before, it can be hard to know which is best for your properties. Read on to see why LeaseHawk’s digital leasing assistant, ACE, tops the competition.
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.