Let’s face it, COVID-19 has changed the leasing experience. Properties are having to rethink their leasing process and adopt new technology to virtually connect with prospective renters. So, where do you start? Think about what is most important when you are looking to fill vacancies and stay competitive. You need to make sure your leasing pipeline is full of viable rental prospects. To do this, you need to make sure you have a system in place to respond to every prospective renter that reaches out to your property.
A virtual leasing assistant is the most cost-effective, consistent solution to help you stay on top of your leasing game. Just remember, not all virtual leasing assistants are created equal. The best solution should be conversational and offer more than one communication channel to meet the needs of today’s apartment hunter. ACE is an omni-channel virtual leasing assistant that offers your prospects a conversational experience through voice, chat and text. So, if a prospect reaches out, they can communicate through their desired channel. In addition, ACE leverages artificial intelligence to have human-like conversations to keep your prospects engaged and eager to set appointments.
Prospects expect an instant response when they reach out and it’s impossible for your leasing staff to be available 24/7 to answer every inquiry. Simply leaving a message is no longer a viable answer as over 80% of callers will not leave a voicemail. With a virtual leasing assistant, you can put all those worries behind you. ACE has your back and acts as an extension of your leasing team to answer over 160 leasing questions and set appointments when your team is unavailable.
Here are some of the ways ACE will help your properties elevate their leasing game:
ACE is a member of your leasing team that never sleeps, so you can rest easy. ACE will give your prospects the same, consistent experience across every communication channel. It’s like having a leasing agent on your team that works around the clock to answer leasing questions, collect guest card information and set appointments when your team is unavailable. In June 2020, ACE converted 41% of prospect calls to appointments. ACE makes sure to capture leads that would otherwise be lost and helps you stay open to prospects 24/7.
In June 2020, ACE converted 41% of prospect calls to appointments.
If you currently use a call center to answer calls during after-hours or when your leasing team is unavailable, you know it can be expensive. With budget season now upon us, you are looking at how you can most efficiently manage your spend. ACE costs half the price of a typical call center and is easy to train and implement. That is a meaningful cost reduction, and the onboarding of ACE saves you time and resources.
ACE ensures your leasing team no longer misses prospect inquiries when they are showing apartments or assisting residents. ACE captures every prospect inquiry to instantly answer questions and provide pricing and availability. Your leasing team will no longer have to answer hundreds of repetitive questions and can focus on more important tasks, like closing leases.
ACE will schedule appointments and push guest cards and tours to compatible CRMs. All communications handled by ACE are tracked, recorded and easily accessible. Your team can listen to calls, scan transcripts and quickly follow up with prospects that are already prioritized.
These are just some of the ways that ACE helps properties thrive. Give ACE a try and see the benefits of offering a superior customer experience that is responsive and consistent every day of the week. Call or text ACE at (480) 571-1339.
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