If you haven’t already jumped on the Artificial Intelligence (AI) assistant bandwagon, it’s just a matter of time. The adoption of voice assistants like Amazon Alexa and Google Assistant continue to surge. According to an eMarketer Study, 33% of people are now using voice assistants regularly. So, odds are your prospective renters are regularly interacting with one.
Think about how AI assistants have streamlined day to day activities for people, like refilling prescriptions, ordering groceries and handling banking transactions. If you have an Amazon Alexa device, you are aware that her skills are constantly evolving. Every new release offers users even more available commands. The technology has made the shopping experience faster and easier and more convenient than ever.
This same technology is available for apartment management companies to deliver to their rental prospects to create a better customer experience. Most apartment hunters have done their research about your community before they call. When they do call, over 60% of prospects are wanting to get pricing and availability information. But, what happens when your leasing team is unavailable, or your office is closed? The prospect call is missed and so is the leasing opportunity. It is more common than you think as 49% of calls to properties go unanswered. If you think they will call back and leave a message, think again. Over 87% of callers will not leave a voicemail.
An AI leasing assistant can:
This is where the AI virtual leasing assistant comes to the rescue. The virtual leasing assistant offers a consistent and conversational experience to every caller by giving them the information they want, like pricing and availability, quickly and efficiently. ACE, LeaseHawk’s virtual leasing assistant answers calls and website chats, collects guest card information and sets appointments, 24/7. ACE integrates with your Property Management System (PMS) and is able to assist prospects with over 130 common leasing questions like:
Try ACE for yourself, call (888) 473-2059 and ask to rent an apartment.
To stay competitive in today’s rental market, you need to always be available to prospective renters. That means you need to answer their initial call and their questions. If you don’t answer or the call goes to voicemail, they will move on to the next property. Leveraging a virtual leasing agent gives your leasing team peace of mind that they will not miss a prospect inquiry while they are busy giving a tour or helping an existing resident. They can rest easy knowing they have a “teammate” that works around the clock and offers a modern and consistent customer experience.
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The State of the Union address brings curiosity to not just the state of our country, but also the state of where the multifamily industry stands. Read the top three highlights of where Artificial Intelligence (AI) stands today and where it’s going for apartment leasing.
AI assistants have streamlined our day-to-day activities. Amazon Alexa and Google Assistant have made the shopping experience faster and simple tasks more convenient than ever. This same technology is available for apartment owners and managers to create better customer experiences.
Artificial Intelligence (AI) has created a new experience standard: fast, easy, accurate and personalized. If your properties invest based on these improvements, you’ll find that implementing AI can deliver a powerful competitive advantage.
Apartment Onsite Teams Day is August 12, 2020. We want to show our appreciation to all of the onsite staff in the multifamily industry who haven’t missed a beat during these crazy times. Here are some of our favorite moments captured by leasing teams around the world. Happy #APTTeamsDay!
LeaseHawk officially announces the availability of ACE, the industry’s first AI-powered, virtual leasing assistant that delivers a consistent, human-like experience through voice, chat, and text.
With COVID-19, properties are having to rethink their leasing process and adopt new technology to virtually connect with prospective renters. To do this, you need to make sure you have a system in place to respond to every prospective renter that reaches out to your property. ACE is here to help.
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