Smart home tech isn’t just about thermostats and locks. It also includes the technology that rental prospects interact with before they even move in. Property owners and management companies are using conversational AI (Artificial Intelligence) to enhance how they communicate with prospects.
Warning! Don’t confuse chatbots for conversational AI.
Many chatbots are built on basic decision trees. These chatbots force prospects through a guided path without the freedom to directly and quickly get the information they need. If you’re thinking to yourself, this doesn’t sound very human-like or conversational, you’re right. It’s not.
Unlike chatbots that are built on decision trees, bots that use conversational AI are aware of the full context of every conversation. This allows the bot to adapt and select the most appropriate answer at every step of the conversation. The result is a fluid conversation that helps rental prospects get the information they need faster. Plus, since conversational AI bots don’t rely on a user-interface, they can interact with prospects over the phone and via text message too. Afterall, what’s more human-like than using your voice to communicate?
When it comes to using conversational AI to answer your prospects’ phone calls, texts, and chats, just remember:
This is not your grandma’s IVR.
This is not yesterday’s keyword-based technology.
This isn’t even industry-leading technology…
It’s WORLD-leading technology developed by artificial intelligence experts at Google.
At LeaseHawk, we have leveraged this technology to power ACE™ Virtual Leasing Assistant. ACE is now the multifamily industry’s only omni-channel assistant that can talk, text, and chat with prospects to conversationally answer leasing questions, collect guest cards, and schedule tours.
Conversational AI is the technology that will take the multifamily industry into the future. Don’t get left behind by using a basic chatbot with simple decision tree logic. Get a virtual leasing assistant with conversational AI for a truly robust and human-like experience that is proven to convert your prospect to residents.
Learn more about ACE™ Virtual Leasing Assistant at leasehawk.com/ace.
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LeaseHawk’s ACE is the industry leader in this evolving virtual leasing assistant technology, as one of the first to make NLP a reality for its clients. NLP-enabled chatbots create prospect interactions that are more valuable to rental prospects and leasing professionals than other systems.
ACE™ Virtual Leasing Assistant is diligently working at hundreds of communities across the country to engage with prospects 24/7. From the millions of interactions that ACE has handled, we have learned a lot about your prospective renters—so, we thought we would share!
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