Tech Trends in Renting: AI-Powered Leasing Assistants

How to improve the leasing experience by leveraging conversational AI assistants.
January 29, 2018
Tech

The demands on the apartment leasing staff are many. A typical day is filled with giving tours, assisting residents, walking the property and so much more. So, it’s not always possible to answer every phone call and connect with every prospective renter.  

So, how can leasing teams bridge the connection gap and ensure they don’t keep missing opportunities? Try implementing an AI-powered conversational assistant. What is an AI conversational assistant? Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences. Ever asked Alexa to play a song or Siri to dial a number? If your answer was yes, then you have interacted with an AI-powered conversational assistant. If your answer was no, then it’s just a matter of time: Gartner predicts that AI powered assistants will power 85 percent of all customer service interactions by the year 2020.

The two most common types of conversational assistants are the AI-powered voice assistant and chatbot.

AI Voice Assistant

Ever call a business and get a voicemail or answering service? Most people hang up and never leave a message. The truth is, 87 percent of callers will not leave a voicemail. So, what is a property to do when they are out showing apartments, or assisting people and cannot get to the phone? An AI voice assistant is the modern answer. Today’s AI assistants offer an engaging experience by answering callers’ most common leasing questions, like pricing and availability. They even set appointments and collect guest card information. This takes the pressure off the leasing team by ensuring that they do not miss any calls from prospective renters when they are busy, or the leasing office is closed.  

Today’s apartment hunters have done their homework online, before they call, by visiting the property website. So, when they call they really want to know if an apartment is available and how much the rent will be. In fact, 67 percent of prospective renters want pricing and availability information.

AI Chatbot

The AI chatbot is designed to simulate a human conversation with a user often on a website. Think about the profile of today’s renter that we mentioned earlier. Millennials make up the majority of apartment hunters. Chatbots fit right into the experience that they are accustomed to in their personal lives, by offering instant connections to address their needs. They visit a property website and can engage with a chatbot to answer common leasing questions, like availability and pricing. This creates a better renter experience by offering an around the clock engagement tool.

Key benefits of AI-powered assistants:

  • Modern experience: Meets the needs of today’s tech savvy renter.
  • 24/7: Makes it possible for properties to always be available to engage with prospects.
  • Reduces expenses: AI assistants are less expensive than a traditional call center.
  • Consistent: Offers a consistent and reliable customer service experience every time.

24/7 AI leasing assistants enable properties to meet the needs of today’s renter, while at the same time, support the leasing team by fielding calls and setting appointments when they are unavailable.

Learn More

Ready to see LeaseHawk in action?

Fill out this form to learn more.

Related Posts

Tech

Your Guide to AI and the Apartment Industry

Artificial Intelligence (AI) is all around us. It's Amazon’s Alexa, Tesla’s self-driving cars and the many new technologies enabling “self-leasing” for the multifamily industry. Learn everything you need to know about AI and how it’s transforming apartment leasing.

October 20, 2022
Tech

What Chatbot is Best for My Apartment Communities?

Consumers are 4x more likely to prefer using a chat box over speaking to a human. It’s time for your properties to offer a virtual experience for your renters. Discover three types of chat solutions and learn which one is the best fit for your multifamily properties.

October 20, 2022
Tech

2023: The Year of Artificial Intelligence in the Multifamily Industry

2023 is going to be a big year for AI in the multifamily industry. And so far, ACE™ Virtual Leasing Assistant powered by LeaseHawk has already released a host of new enhancements—with even more powerful features to come.

October 20, 2022
Tech

2023: The Year of Artificial Intelligence in the Multifamily Industry

2023 is going to be a big year for AI in the multifamily industry. And so far, ACE™ Virtual Leasing Assistant powered by LeaseHawk has already released a host of new enhancements—with even more powerful features to come.

January 31, 2023
News

LeaseHawk Expands Its AI Offering With Nurturing Automation

LeaseHawk announces a new, higher level of artificial intelligence-driven technology to ACE, its cutting-edge virtual leasing assistant. ACE can now automatically nurture highly qualified apartment leads and residents to increase leasing velocity.

December 9, 2022
People

On-Demand Broadcast: How to Tackle Multifamily Labor Shortages

Multifamily Leadership welcomed LeaseHawk to their studio to discuss what new technologies can give leasing teams their time back and fill these often-inevitable gaps. Learn the strategies forward-looking apartment management companies are now using to drive success during this exclusive interview.

October 20, 2022

Join Our Newsletter

Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.