You spend a lot of money on advertising to make the phone ring. So, what happens when your team answers those prospect calls? Hoping they do a great job handling those crucial calls is not a strategy. You need to track and measure performance so you can identify trends and areas that need improvement.
Consider implementing an employee performance program to measure performance.
LeaseHawk evaluates the performance of your leasing team on actual prospect calls—no secret shoppers here! Our quantitative approach to scoring calls gives you an accurate and holistic view of your employees’ performance.
Top performers, like professional athletes and musicians, watch and listen to their performance so they can identify areas that need improvement. Having the ability to listen to actual prospect calls gives you great insight into how well your leasing team performs on the phone. It also allows your team to review their own calls and easily access their performance trends.
Employees should feel empowered to use an evaluation program to grow professionally. Share why you have decided to begin evaluating their performance, such as to help build their leasing skills, identify training opportunities, or to start a fun recognition program. They will appreciate being kept in-the-loop.
Track how well your employees perform on every eligible prospect call—without having to monitor countless conversations. So, you can quickly identify areas that need improvement.
With LeaseHawk, we do all the work for you:
Recognize the growing talent and skills developed by your leasing team by sharing the top results of individual team members and communities. By celebrating their victories, everyone can learn from the methods that are proven to be working, plus it creates a fun culture of recognition and friendly competition.
Plus, you can compare your team's performance against the industry average with the Industry Report Card, published quarterly by LeaseHawk.
Training is just as important as recognition. Using easy-to-use reports, you can quickly identify which of your team members may need additional training so you can work with them to improve their key leasing skills.
“It feels so good to celebrate the success of our PLK Communities leasing teams! Since we implemented LeaseHawk Flight School in October 2020, we increased our call performance scores by nearly 5% in just two months.” – Melinda Howard, PLK Communities - Director of Training & Development
“LeaseHawk can do so much for you. We lean heavily on the agent performance TPA scoring platform and it's a tool that has been successful with skills development for our teams.” – Freeman Webb
Fill out this form to learn more.
What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.
Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.
For decades, mystery shops have been the go-to method for measuring employee performance. But, do they really give you the concrete data needed to help determine training, hiring and termination needs? Learn new methodologies to measure how effective your employees are at leasing apartments.
LeaseHawk announces a new, higher level of artificial intelligence-driven technology to ACE, its cutting-edge virtual leasing assistant. ACE can now automatically nurture highly qualified apartment leads and residents to increase leasing velocity.
Multifamily Leadership welcomed LeaseHawk to their studio to discuss what new technologies can give leasing teams their time back and fill these often-inevitable gaps. Learn the strategies forward-looking apartment management companies are now using to drive success during this exclusive interview.
Our Hawks are bringing the BIG ENERGY to the Multifamily Women® Summit! We’re excited to join you all for an experience like no other in Phoenix, Arizona. Kick off your Summit countdown by listening to LeaseHawk’s episode on the “Meet the Sponsors” podcast series.
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.