LeaseHawk, a leader in multifamily technology solutions, has expanded its AI platform to include Agent AI. The Agent AI solution measures leasing agent call performance on all first-time prospect calls. This enables management companies to quickly identify gaps in leasing agent performance and reduce their dependency on costly phone shops.
Management companies spend millions of dollars a year on advertising to make the phone ring and evaluate leasing teams using expensive shops that do not offer a true measurement of performance. LeaseHawk’s Telephone Performance Analysis (TPA) set the standard for how leasing teams should be evaluated on calls with actual prospects. Over the past seven years, LeaseHawk scored the call performance on over 25,000 unique leasing agents on over 5 million calls. LeaseHawk leveraged this enormous set of data to build the machine learning models that are now used in the new Agent AI solution.
The LeaseHawk AI Platform offers unique features that sets it apart from other providers in the industry. LeaseHawk records every call in dual-channel (stereo) and WAV file format to ensure the highest quality recording. The call is then transcribed and the caller type (prospect, non-prospect, etc.) is identified, using natural language processing and custom machine learning models. For Agent AI, the call transcriptions are then sent through additional machine learning models to determine various outcomes of the call. These outcomes are part of the standard leasing survey, that is based on industry best practices, to evaluate the leasing agent using a criterion of 19 survey questions. Top survey outcomes include:
The leasing survey can be customized by changing the weight of each question to align with your own vision of leasing best practices. The results are available within minutes, so managers can detect skill gaps and performance variation and quickly take action to correct deficiencies. Management companies can view results by portfolio, site and employee level and benchmark outcomes against the industry average.
“Agent AI gives managers a comprehensive view of their leasing team’s performance on 100% of their calls versus a random sampling which has been the industry norm,” says LeaseHawk CEO, Mike Mueller. “This is the industry’s first solution that identifies agents on every call and gives performance results almost instantly.”
Turnover is a costly expense that directly impacts profitability. Having insight, in near real-time, into employee performance enables management companies to quickly identify under-performers and focus training efforts on their skill gaps to improve lease conversions. Managers are also able to recognize their superstars and use their performance as best practices for training.
Fill out this form to learn more.
LeaseHawk has expanded its AI platform to include Agent AI. The Agent AI solution measures leasing agent call performance on all first-time prospect calls. This enables management companies to quickly identify gaps in leasing agent performance and reduce their dependency on costly phone shops.
At LeaseHawk, we listen to the voice of your customer—literally! See a snapshot of how the industry performed in 2018 with overall statistics on Telephone Performance Analysis (TPA) and much more. Plus, get a look ahead on what to expect from LeaseHawk in 2019 with tips to help your properties.
In an increasingly competitive field, with disruptors like Airbnb in the periphery, it’s important to know the trends to watch in multifamily housing. Here’s a look at the top nine expected to make a major impact soon.
This year’s OPTECH showcased more than 130 companies. If you’re feeling a little overwhelmed—just know, you’re not alone. We’ve summed up the best tech and takeaways from the event, so you can get back to the office, put those learnings to work, and be a multifamily maven.
The upcoming OPTECH conference in Dallas, Texas is sure to be filled with the latest technology. Use this guide to navigate your way through the yellow brick road of vendor booths and get the most out of your conference experience.
Don’t be scared and get in the Halloween spirit with this short story about how chilling leasing can be, and the thrill that technology can bring to your leasing processes. Happy Halloween!
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.