UDR chose ACE because it proved best at being able to answer the greatest number of questions quickly. If it cannot answer efficiently, prospects could leave your website, frustrated, and not come back. ACE functions so that it prompts its users to ask more questions, which improves interaction and the prospect’s experience.

ACE is an essential teammate of City Club Apartments. She covers us when we are busy in the office, and also after hours. She ensures we don’t miss out on hot prospects. I personally appreciate seeing all of the updates the system has received over the years and how ACE continues to perform better and better as a result.

The Morgan Group’s experience with LeaseHawk has been pretty powerful . We love the idea of being able to capture leads 24/7 and providing customer service to our prospects when our offices are closed. In just 30 days, our portfolio of 28 communities, the LeaseHawk chatbot handled 3014 conversations, had 580 guest cards created and resulted in 482 appointments created.

As early adopters of ACE, we’ve [Shelton Residential] witnessed how its technology continuously gets smarter after each update and iteration. The willingness to adapt is crucial in our current leasing environment. We’re excited to have ACE on our team, as well as the knowledgeable and dedicated staff at LeaseHawk.

ACE is fundamentally changing the leasing culture at Adara by connecting with prospects any time of the day, after hours and on the go. Thanks to our own virtual assistant, meaningful and timely responses have enhanced experiences and elevated expectations.

In order to successfully operate in this new leasing landscape, you need to leverage technology to connect with prospects on their terms. As an extension of our [MC Companies] leasing team, ACE converts over 51% of prospect calls to appointments.  In just the last 30 days, ACE created 988 guest cards and set 480 appointments.

We [City Club Apartments] are passionate about providing a superior customer experience at all of our properties. ACE has proven its effectiveness as a back-up leasing team member that works 24/7 to give prospective renters the answers they need instantly. ACE has already set 699 appointments in Q2 2020. Those calls were captured and qualified as prospects by ACE.

LeaseHawk's ACE has made my job 100x easier. If I don't answer the phone, it gives me everything I need to do to make renting easier and faster. Sign up immediately, I love the program and would recommend to anyone and everyone.

They [LeaseHawk] also came out with the new ACE AI chatbot. Due to COVID-19, we have not been able to have prospects come into our office for any tours. So now they can chat with ACE AI virtually and set up a time to do a virtual tour with one of our office staff via FaceTime.

LeaseHawk makes managing customer service expectations easy. They [LeaseHawk] truly value customer feedback. I have rolled out several pieces of the software and never felt like I was over sold and did not get exactly what was in the sales demo.

Appointment setting through ACE AI is great for after hours or to help overflow of calls or if there isn't many employees. Having all these features available in one location, through one admin portal and that is integrated well with Yardi is a huge plus for us.